Step by Step Process of How it Works

 

The parties enter into the Escrow Agreement - Either the Buyer or Seller begins a transaction. After registering at Transportbedrijf Van Veen B.V., all parties agree to the terms of the transaction.

A randomly chosen Escrow Agent will open and manage a blocked Bank Account (the “Escrow Account”). After receiving and signing the Bill of Sale, an Invoice will follow with instructions on how to send and confirm the payment. The Buyer submits the payment using the approved method to our secure Escrow Account. Transportbedrijf Van Veen B.V. verifies the payment, the Seller is notified that funds have been secured 'In Escrow'.

Transportbedrijf Van Veen B.V. ships the product to the Buyer - Upon payment verification, the Transportbedrijf Van Veen B.V. shipping department is authorized to send the product and submit tracking information. Transportbedrijf Van Veen B.V. verifies that the Buyer receives the product.

Buyer accepts product - When the buyer receives the product, they have a number of days equal to the agreed-upon inspection period to inspect the product. If the product meets the requisite standard, the buyer informs Transportbedrijf Van Veen B.V. they have accepted the product. The predefined condition of the Sale & Purchase agreement is fulfilled.

The buyer sends the required release notice to the Escrow Agent.

Transportbedrijf Van Veen B.V. pays the Seller - Transportbedrijf Van Veen B.V. releases funds to the Seller from the Escrow Account.

 

Shipping & Inspection Policy

 

We usually ship with our own forwarding services. According to Transportbedrijf Van Veen B.V. selling policy, when using our own forwarding services, shipping fees are Seller's liability and will be deducted from the selling price. If we store it, then it means we can ship it.

Local inspections (viewing) are accepted only prior to having an active transaction in progress and based on a settled appointment. Customers must understand that an inspection appointment involves special processes (i.e. Stuff to answer questions, Technical Team assistance, equipment required for such processes, etc.) To schedule an inspection appointment, please contact us.

 

How do You receive Your refund?

 

Refund is given as Money Back

Refunds will be made through cash, credit card, cheque or Bank transfer depending on the payment method used at the time of placing the purchase.

 

Payment Policy

 

The payment instructions will be provided after the buyer sign the Bill Of Sale.

The invoice will contain transaction information and further instructions on how to complete the payment. The most used method of payment is Bank Wire Transfer.

Bank Wire Transfers are immediate, reliable, and safe.

Bank Wire Transfer offers security as both parties (Sender & Recipient) are automatically verified and identified by the Bank institution in the funds transfer process. To open a Bank account, the Bank institution will require Identity verification and proof of address. Legal institutions are involved in the verification process and that makes any transaction safer.

Bank Wire Transfer use the secure SWIFT network. The SWIFT network sets international standards for moving money between countries. Our Banking institutions are members, which means that money You transfer in the country or overseas is easily traced all the way from Your account to the recipient. SWIFT transfers use unique codes to make sure Your money ends up in the right place. Learn more about Society for Worldwide Interbank Financial Telecommunication (SWIFT).

Any amount under €10,000.00, is paid before shipping.

For amounts over €10,000.01, we ask for a deposit of 50% of the total amount.

 

10-day money back Guarantee

 

All refunds will be made within 24-48 hours of receipt of cancellation notice - no questions asked! A formal inspection will take place before the refund is issued.

By offering this 10-day money back guarantee we expand the selling area by offering to ship for free and we guarantee that the item is received exactly as described by the ad We verify all items including vehicles before they are listed for sale and verify if the item description is accurate.

If you're not fully satisfied with your purchase just return the item within 10 days and we'll refund the full amount to you, less €80 representing the service charge.

In the event, of receiving damaged merchandise please contact Transportbedrijf Van Veen B.V. and report the merchandise as damaged. Please be aware that sending back yourself the damaged merchandise would void the 10day money back Guarantee. The first step is to contact Transportbedrijf Van Veen B.V. and file a damaged item report and we will collect the mentioned item ourselves. All our shipments are insured so you don't have to worry about the costs involved in the case of a damaged item during transportation.

In the event of a canceled transaction or a partial refund to the Buyer, funds will be returned using the same account from which the payment came from in the first place. An exception will happen should the buyer states otherwise. We charge an extra €20 for all international payments processed.

 

What does 10-day money back Guarantee cover?

 

You have paid for the Item but didn't receive it.

You have received a damaged/defective Item or it doesn't comply with the quality, size, physical condition & specification with the original purchase.

You have received an Item which You're not satisfied with because of its fit/size.